Frequently Asked Questions

Straight answers on orders, shipping, returns, and what to carry. If yours isn't here, contact us and a real person will answer.

Orders & Payment

How do I track my order?
Open Track Orders, or sign in and check Order History in My Account. Tracking appears as soon as your order ships. If it stops updating, email us with your order number and we'll chase it.

Can I change or cancel my order?
Before your order ships, yes. Contact us and we'll update or cancel it. After payment, custom, pre-order, and photo or video orders can't be cancelled. Once an order has shipped, it's with the carrier.

I entered the wrong shipping address.
Contact us right away. If the order hasn't shipped, we'll attempt to correct it. Corrections aren't guaranteed, and after shipping the carrier takes over. If goods reach the wrong address, you can try to send them back at your own expense.

Is checkout secure?
Checkout is encrypted, and card details are always encrypted in transit.

Shipping

How long until my order ships?
The estimated processing time for your order is shown on your order page. Tracking starts when it leaves the warehouse.

How much does shipping cost, and how long does it take?
Rates and transit vary by item and destination, so we don't quote a flat number. Email us your items plus your ZIP or country and we'll confirm before you order.

Do you ship internationally?
Yes, but some destinations are excluded and some shipping methods aren't trackable in every country. Contact us with your country before ordering.

My tracking hasn't updated.
Email us. If there's been no update for more than 7 business days after the label was created, you can request a refund. If transit runs 10 or more days past the estimate with no valid tracking update, you can request a refund too. Holidays, severe weather, and other abnormal situations are excluded.

My package looks lost or delayed.
US orders count as delayed once 45 days pass after leaving our warehouse, and 110 days for Brazil. If a package is returned or destroyed in transit, we refund within 3 business days of your request, or begin redelivery within 5.

Returns & Refunds

How long do I have to request a return or refund?
25 days from the delivery date. Past that window we can't provide after-sales service.

My item arrived damaged.
Send clear photos or video showing the damage. We review within 3 business days. If a return is needed, we email a prepaid return label within 3 business days and refund once it shows in transit. Prefer a replacement? Redelivery goes out within 5 business days of approval.

I received the wrong item, or something is missing.
Send a clear photo and your order number. Wrong item: full refund or replacement. Missing parts that don't affect function: partial refund or the part resent. Missing parts that stop the product working: we resend the product. Accessories are reshipped.

Can I return something because I changed my mind?
Change-of-mind returns are handled case by case and aren't guaranteed. If we accept one, a restocking and repacking fee applies, never more than 35% of your order total.

The shipping box arrived damaged.
Damaged packaging alone isn't refundable given the distance goods travel, but if the product inside is damaged, send photos and we'll make it right.

I'm outside the US and want to return something.
Returns come back to our US warehouse only. International return shipping is expensive, can take three months or more, and carries real risk of loss in transit. Email us first and wait for a reply, then ship within 10 days of receiving your order.

Discounts

Do you offer a military, veteran, or first responder discount?
Yes: 15% off purchases over $100. It can't be combined with other discount codes. Thank you for your service!

Products & Preparedness

What kinds of gear do you carry?
Five lines: Survival Gear, Sportsman Gear, First Aid, Food & Water, and Hiking Gear. Inside those you'll find shelter, backpacks, camp kitchen, knives and tools, sleeping bags, and complete kits, alongside brands like Cobratec, Outdoor Edge, Badlands, Leupold, Midland, and MRE Star.

Where should I start if I'm new to preparedness?
Build the first 72 hours first: water, food, first aid, power, and an evacuation plan. Our Family Emergency Kit Checklist covers the list, and the blog article "Family Emergency Kit Checklist for Real Life" goes deeper.

Is my gear covered by warranty?
We don't run a separate warranty program. If something arrives faulty, the returns and refunds process covers it: report it with proof within 25 days of delivery.

Who is Third Eye Survival?
A veteran-owned, US-based small business. We carry fewer pieces, chosen for what they actually do. Carry less. Prepare for more.

Contact

How do I reach a person?
Use the Contact Us form or email thirdeyesurvival@gmail.com. Return-related emails get a reply within 1 to 5 business days.

Where do I see past orders and saved addresses?
Sign in to My Account for Order History and your Address Book.